Your data, handled with care.

The data controller for this website is PARSONS PLUMBING & HEATING LTD (Companies House No. 05294593), trading as Parsonsph.

• Registered office: 34 Waterloo Road, Wolverhampton, West Midlands, WV1 4DG, United Kingdom
• Contact: support@parsonsph.shop
• Governing law: England and Wales

• Order data — name, email, shipping address, items purchased.
• Payment data — processed directly by Stripe; we receive a confirmation and the last 4 digits / card brand, never full card numbers.
• Communications — messages you send us via forms or email.
• Technical data — IP address, device/browser type, and, with your consent, analytics about how you use the site.

• To fulfil your order — legal basis: performance of a contract.
• Customer support & communications — legal basis: contract / legitimate interests.
• Analytics & site improvement — legal basis: your consent (set via the cookie banner).
• Legal & accounting obligations — legal basis: legal obligation.
• Fraud prevention & security — legal basis: legitimate interests.

We share data only with processors who help us run the store, under contract:

• Stripe — payment processing.
• Shipping carriers — to deliver your order.
• Email/communications & analytics providers — to operate and improve the service.

We never sell your personal information.

We are based in the UK and some providers are located outside the UK/EEA (for example, in the United States). Where data is transferred internationally, we rely on appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses.

We keep order and transaction records for as long as needed to provide the service and to meet legal, tax and accounting requirements (typically up to 6 years). Marketing and analytics data is kept only while your consent stands or until it is no longer needed.

If you are in the UK or EEA, you have the right to:

• Access the personal data we hold about you;
• Rectify inaccurate data;
• Erase your data ("right to be forgotten");
• Restrict or object to processing;
• Data portability;
• Withdraw consent at any time;
• Lodge a complaint with the UK Information Commissioner's Office (ICO) or your local authority.

To exercise any right, email support@parsonsph.shop. We respond within 30 days.

If you are a California resident, you have the right to:

• Know what personal information we collect and how it's used;
• Delete personal information we hold about you;
• Correct inaccurate personal information;
• Opt out of the "sale" or "sharing" of personal information — note we do not sell or share your personal information;
• Non-discrimination for exercising your rights.

To make a request, email support@parsonsph.shop.

We use cookies as described in our Cookie Policy; non-essential cookies load only with your consent. We use technical and organisational measures to protect your data, and our checkout runs over encrypted HTTPS with payments handled by Stripe.

We may update this policy from time to time; the date above reflects the latest version. Questions or requests? Contact support@parsonsph.shop.